We hope all Toyota owners have a seamless experience with us but we know things don’t always go to plan. That’s why we work together with our Dealer network across the country to ensure all issues and complaints are investigated as quickly as possible.
If your complaint is regarding Toyota Finance, Toyota Insurance or Toyota Roadside Assist products and services, please refer to the Toyota Finance complaints policy.
If your complaint is about Toyota products or services please follow the complaint process on this page.
This process is handled according to Customers' rights under the consumer guarantees in the Australian Consumer Law (ACL). For further information regarding your rights, please visit our customer charter.
Please provide your full name, home address, contact number and email address. Refer to our privacy policy to learn how we handle your personal information. If your complaint is related to your vehicle please provide the registered owner details.
We’ll need your Vehicle Identification Number (VIN) and/or registration number. Your VIN is 17 characters, information on where to locate it on your vehicle can be found here.
If your complaint involves a Toyota Dealership, whether related to your vehicle or your experience, please provide the Dealership name and location.
If your complaint relates to your vehicle or experience with a Toyota Dealer please discuss it with your preferred Toyota Dealer first. Businesses may contact their dedicated Toyota Account Manager.
Alternatively, complaints can be submitted through our complaints handling form or via our Customer Assistance Centre on 1800 TOYOTA (1800 869 682).
Open Mon-Fri 9:30am–5:30pm AET (excluding Victorian public holidays). Please note that response times may vary. Our team is here to help, we ask that you treat them with respect during the complaint investigation process.
We’ll acknowledge receipt of your complaint within two business days or on the next available business day (if it falls on a weekend).
We’ll gather all relevant information and coordinate with internal teams and your Toyota Dealer (if relevant) to ensure a comprehensive review of your complaint.
We’ll inform you of the outcome, including investigation findings and any next steps.
Further review options
If you're dissatisfied with the outcome of the complaint investigation, you may request a further review by Toyota Australia, seek independent legal advice, or lodge a complaint with the relevant government bodies listed below.
Federal
Australian Competition and Consumer Commission (ACCC)
Department of Infrastructure, Transport and Vehicles
State level
Access Canberra
NSW Fair Trading
Office of Consumer Affairs
Office of Fair Trading
Consumer and Business Services
Consumer Affairs and Fair Trading
Consumer Affairs Victoria
Department of Commerce – Consumer Protection
Our Toyota Dealer network is best positioned to support you with your enquiry.
Can’t find what you’re looking for? Contact us via our contact form for support below.
To speak to one of our professionals, give us a call on one of our dedicated phone lines.