Toyota Finance customers
Find useful information about your loan account and options at each stage of your finance journey.
Find useful information about your loan account and options at each stage of your finance journey.
YOUR PERSONALISED PORTAL
If you're a Toyota Finance customer, you can access important documents and manage your finance online.
GETTING STARTED
Thank you for starting your journey with Toyota Finance. We’re committed to providing a seamless and straightforward experience to get you where you need to go. Now that your loan is set up, let's look at what happens next and what you need to do.
GETTING STARTED
With Toyota Finance Online, managing your loan or lease is as smooth as your drive. Whether you need to check your balance, update your details or get a payout quote, everything you need to stay on top of your finance is right at your fingertips.
You can use Toyota Finance Online to:
Simply log in to Toyota Finance Online using the email address you used when you first signed up with Toyota Finance.
GETTING STARTED
Your first stop for managing your loan should always be Toyota Finance Online, where you can easily access key account details, make payments, update your information and submit requests.
Available 24/7, Toyota Finance Online puts you in control by enabling you to:
Check your balance, payment schedule and loan specifics all in one place.
Stay on top of your repayments by making secure payments or adjusting your direct debit details.
Access your past statements, download forms and guides any time you need them.
Keep your contact information up to date with a few clicks.
Easily submit forms for hardship assistance, direct debit changes and more.
Download a PDF copy of your payout amount instantly.
Simply log in to Toyota Finance Online using the email address you used when you first signed up with Toyota Finance.
If you need additional support, you can email [email protected]. Whether you have a question about payments, contract changes, or account access, this will ensure your request goes directly to the right team.
While Toyota Finance Online and our online resources are designed to meet most of your needs, Toyota Finance's Customer Solutions Centre is just a call away should you require more personalised help.
To speak with the Customer Solutions Centre, please call 137 200 between 8:30AM – 7:00PM (AEST) Monday to Friday.
During your loan
Toyota Finance is here to help you stay in control of your loan repayments. Whether you want to make extra payments or update your direct debit details, we've got flexible options to help you manage your loan with confidence.
During your loan
When you finance your Toyota, certain fees and charges are part of your loan agreement. These fees cover the setup, maintenance, and any necessary adjustments to your vehicle finance. We've broken down the fees below and explained how they work, so you can confidently manage your Toyota Finance loan.
A one-time fee applied at the start of your contract that covers the cost of setting up your loan, including processing your application and verifying documents. For most Toyota Finance loans, this is $395.
A monthly fee of $8.00 which covers the ongoing maintenance of your loan.
This fee applies to some loans when a payment is made by BPay. You can avoid this fee by setting up a Direct Debit at the start of your loan, so you don't pay fees on your regular repayments.
To switch to Direct Debit payments log into your Toyota Finance Online account or contact us.
This fee applies to some loans when a payment is made by cheque or direct deposit. You can avoid this fee by setting up a Direct Debit at the start of your loan, so you don’t pay fees on your regular repayments.
To switch to Direct Debit payments log into your Toyota Finance Online account or contact us.
If a payment fails due to insufficient funds, a $3.25 dishonour fee may apply.
If your account falls behind, a $25 fee is charged each time Toyota Finance contacts you regarding overdue payments.
If you decide to pay off your loan before the agreed end date, you may be required to pay an early termination fee. You can find information about this fee specific to your loan on your Loan Schedule.
Toyota Finance allows you to pay off your loan early, though an Early Termination Fee may apply. To understand your specific early payout amount, you can obtain a Payout Quote via Toyota Finance Online which is inclusive of fees, or alternatively contact our team for a Payout Quote breakdown.
Should you need further information, you can login to Toyota Finance Online to see details specific to your loan. You can also contact our Customer Solutions Centre by emailing [email protected], or call 137 200 should you require more personalised help.
During your loan
Life can sometimes throw unexpected challenges your way. Whether it is because of a difficult life event or a natural disaster, we understand that sometimes things can get tough and we're here to help. If you find yourself in this situation, there are steps you can take to get assistance with managing your loan repayments.
Ending your loan
Reaching the end of your Toyota Finance contract? Whether you have a Guaranteed Future Value (GFV) agreement
Ending your loan
If your loan has a Guaranteed Future Value (GFV)
Ending your loan
After you make your final payment, Toyota Finance will confirm your loan is finalised, and you'll receive a ‘paid in full’ letter once funds have cleared.
We're committed to providing you with exceptional service throughout your Toyota ownership journey. If you need further help, our Customer Solutions Centre team is here to assist.
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